SUPPLIER MONITORING AND BUSINESS PERFORMANCE OF OIL SERVICING ORGANIZATIONS IN PORT HARCOURT
Didia, J. U. D. (PhD) 1, Ahmed, Mustapha Shehu 2 and Harry, Amieibi-ibama Harcourt 3
Department of Marketing, Rivers State University, Port Harcourt
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 1, This email address is being protected from spambots. You need JavaScript enabled to view it. 2 and This email address is being protected from spambots. You need JavaScript enabled to view it. 3

 

ABSTRACT
The study investigated the relationship between supplier monitoring and business performance of oil servicing organizations in Port Harcourt. It was specifically aimed to determine the extent to which supplier monitoring relates with profitability and market share of oil servicing organizations in Port Harcourt. The population of the study consists of twenty-six (26) oil servicing organizations in Port Harcourt, which was fully sampled. Structured questionnaire designed in Likert five-point scale of strongly disagree to strongly agree was used to collect primary data for the study. The data were collected from ninety-nine (99) staff in the managerial cadre from the twenty-six (26) firms. The respondents were procurement managers, operations managers, physical distributions, and relationship management staff. Pearson Product Moment Correlation was the statistical tool adopted to test the two hypotheses stated in the study with the help of the Statistical Package for Social Sciences (SPSS) version 22.0. From the analysis it was revealed that supplier monitoring moderately, positively and significantly relates with profitability and market share. Hence, the study concludes that by improving supplier monitoring process, oil servicing organizations will increase their chances of making profits and market share. Therefore, the study recommends that oil servicing firms should establish strategies to monitor the activities of their suppliers to ensure that they performance according to specifications that will improve organizational performance.
Keywords: supplier monitoring, business performance, profits and market share.

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