COMPUTERISATION SYSTEM AND OFFICE MANAGERS’ PERFORMANCE IN SELECTED COMPANIES IN RIVERS STATE
Obindah, Fortune (Ph.D)
Department of Office and Information Management, Faculty of Business Studies,
Ignatius Ajuru University of Education, Port Harcourt, Rivers State, Nigeria
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Abstract
The study examined the computerization system and office managers‟ performance in selected companies in Rivers state. The study adopted correlational design, the population of the office managers and senior managers of the selected companies were one hundred and ninety-four (194).The sample for this study is one hundred and thirty-one (131). The instrument for this study was questionnaire. The research questions were analyzed using Mean and Standard Deviation in the distributive statistics tables. Whereas the formulated hypotheses were tested using the Simple Regression Analysis. The results of the findings were that; there is a significant relationship between electronic data storage and service delivery in selected companies in Rivers State, also there is a significant relationship between electronic messaging and effective communication in selected companies in Rivers State. And there is a significant relationship between electronic data sharing and ICT competence in selected companies in Rivers State. The study recommends among others that; companies in Rivers State should increase the encourage their staff especially the office managers to learn the proper use of electronic data storage. This will positively influence the quality of office managers‟ service delivery both to the firms and to the customers. Companies in Rivers State need to embrace technological breakthroughs by providing enabling facilities to permit office managers and other qualified staff send and receive information through electronic means, as this method is not only fast and convenient, it will also improve free flow of communication among their employees, especially the office managers. Companies in Rivers State need to invest more in data sharing and management systems. Ability to share data, putting privacy issues into consideration has proved to impact on office managers‟ ICT competence.

Keywords: Computerization system, Office managers’ performance, Electronic data storage, office managers’ service delivery, electronic messaging, office managers’ effective communication skills, electronic data sharing, Information Communication Technology (ICT) competence

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