ADOPTION OF E-PROCUREMENT AND SERVICE DELIVERY IN MINISTRIES, DEPARTMENTS, AGENCIES (MDAs) IN RIVERS STATE
1Dr. Sunny R. Igwe and 2Azuonwu, Benneth Elekwachi 1University of Port Harcourt, Rivers State, Nigeria.
2Ignatius Ajuru University of Education, Rumuolumeni, Rivers State, Nigeria.

 

ABSTRACT
This paper presents the adoption of e-procurement and service delivery in ministries, departments and agencies (MDAs) in Rivers State.. Its objective is to ascertain if e-procurement can usefully bring about change in areas of e-tendering, e-sourcing, e-ordering, e-auctioning, and e-informing to ensure service delivery in the scheme. A survey approach was used and data was collected through questionnaire and secondary data. A sample of 94 Directors, Administrative officers/PS and staff of the MDA’S IN Rivers State was simple randomly selected. The statistical tool used was regression analysis with SPSS version 22.0. The result of the findings ishows that there is a significant relationship between -adoption of E-procurement and service delivery, it further shows that there is also a positive connection between e-tendering and the transparency of MDAs and there is a significant relationship between e-sourcing and the accountability of MDAs in Rivers State.. It therefore concluded that, E-procurement is a key factor to curb corruption in any government businesses as there is positive relationship between e-procurement and service delivery. Government need to strategically adopt E-procurement to ensure service delivery in the MDAs. Rivers State Government should remove bottlenecks in traditional procurement to engender transparency, accountability, efficiency and establish e-procurement scheme in all the ministries, departments and agencies.

Keywords: E-Adoption of E-procurement and service delivery

Background to the Study
E- procurement adoptions is seen as one of the supply chain performance that has very high impact on firm performance and service delivery to society (Lambert and Cooper, 2000), organisations are increasingly adopting its online version to make procurement even more useful. Electronic adoption and procurement has shown rising trend of application in firm and government (Carter, 2000, De bore, 2002; Davila, 2003; Piesutti, 2003, Linard Hsieh, 2006; Croom Brandon-Jones, 2007, Ghapanchi, 2008), though with the government MDAS lacking behind their firm counterparts. E-procurement encompasses business-to-business, government-to-business and government-to-government domain applications and has attracted many researcher (Liao, 2002, Davila et al, 2003; Liao, 2003). The study investigates the enabling and inhibiting practices that sway the acceptance of e-procurement in ministries, Departments and Agencies MDAs, Rivers State. The government procurement scheme administers money that belongs “to all and acquire goods and services which are intended to serve the people (Cavinato and Kauffman, 2000). The variety and number of procurements are generally greater in the government sector due to its volume of service delivery to the people, MDAs are more involved and diverse than the private sector (Lian and Laing, 2004) as such there are large unified procurement in Government. (Panayiotou, 2004). Rivers State Government has not made sufficient progress in implementing e-procurement and in adopting e-procurement in the MDAs. Exploring the reason for the slow acceptance is thus, require action on empirical investigation. Authors are keen to know what sway acceptance (Davila, 2003, Chu, 2004; Panayiotou, 2004; Arslan, 2006; Croom and Brandon-Jones, 2007, Badri and Alshare, 2008). Past studies have named a large number of things influencing e-procurement(procurement adoption) acceptance.

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