Chapter 7

Overview of Office Information System as A Component of Management Information System

Chukuigwe, Nwakaego Ph.D

Department of Management, Faculty of Business Studies

Ignatius Ajuru University of Education, Rumuolumeni, Port Harcourt, Nigeria

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INTRODUCTION

In an age where businesses and virtually every  human activity requires digital information and communication tools, business offices are investing heavily various Management Information Systems Categories  (MISCs) such as Executive Information System (EIS), Marketing Information System (MkIS), Business Intelligence System (BIS), Customer Relations Management Systems (CRMSs), Sales Force Automation Systems (SFASs), Transaction Processing Systems (TPS), Knowledge Management Systems (KMSs), Human Resource Management Systems (HRMSs), and Supply Chain Management Systems (SCMS) (Laudon and Laudon, 2013; May Business School, 2019). It is also pertinent to note that the term Management Information System is not limited to digital information tools; it encompasses all the processes involved maximizing the human, informative and other material resources of an organization (Bandu, 2017). Management Information Systems of business offices are often linked to parent or basic information capturing and processing tools used in various offices, units, departments and divisions of an organization. The various digital tools specially designed to capture, collect, organize, store, display, and relay relevant data in each of the offices or area of operation are known as Office Information Systems (OISs).

 

As the name implies, Office Information Systems gain their importance by processing the data from company inputs to generate information that is useful for managing corporate operations using Management Information System. The data obtained from Management Information System which are used for decision making to achieve set targets. However, the relationship between Office Information Systems (OISs) and Management Information System in business office still remain unclear in Nigeria which has resulted to low adoption of information systems in running most of our organizations (Bright, 2018). There is need therefore to examine and explicate theoretically examine the place of Office Information Systems as specialized Management Information System in business offices. This gives credence to this study.

 

Office Information System

Office information systems (OISs) are formal, socio-technical, organizational systems designed to collect, process, store, and distribute information. In a sociotechnical perspective, information systems are composed by four components: task, people, structure (or roles), and technology (https://en.wikipedia.org/wiki/Information_system). An office information system is a work system whose activities are devoted to capturing, transmitting, storing, retrieving, manipulating and displaying information (Alter, 2006). There are various types of information systems, for example: transaction processing systemsdecision support systemsknowledge management systemslearning management systemsdatabase management systems, and office information systems. Critical to most information systems are information technologies, which are typically designed to enable humans to perform tasks for which the human brain is not well suited, such as: handling large amounts of information, performing complex calculations, and controlling many simultaneous processes. Information technologies are a very important and malleable resource available to executives. The six components that must come together in order to produce an information system are:

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